Privacy Policy

1. Introduction

Welcome to Barnstone Retreat. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy describes the information we may collect through our website, booking forms, and communications with you.

By using our website, you acknowledge that you have read this policy. Please do not submit personal information through our website if you do not agree with the practices described here.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, such as email address and phone number.
• Reservation details, including arrival and departure dates, number of guests, and accommodation preferences.
• Information you voluntarily provide in messages, enquiries, or special requests.
• Payment or transaction details processed through our booking or payment provider.
• Technical information such as browser type, device information, website usage, and approximate location derived from your connection.

We aim to collect only information reasonably needed to respond to enquiries, manage reservations, and improve our services.

3. How We Use Your Information

We may use your information to:

• Respond to questions and booking enquiries.
• Manage reservations and communicate important stay details.
• Process payments, refunds, or other booking-related transactions through relevant providers.
• Provide customer support and respond to feedback.
• Maintain website security and improve the visitor experience.
• Send occasional updates or promotional messages where permitted and, when required, with your consent.
• Meet applicable legal, regulatory, or record-keeping requirements.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. If analytics or advertising tools are used, their collection practices may also be governed by the relevant provider's privacy policy.

5. Sharing Your Information

We do not intend to sell your personal information. We may share relevant information with trusted third parties when necessary, including:

• Booking and property-management platforms.
• Payment processors handling transactions.
• Website hosting, security, and technical service providers.
• Professional advisers or authorities where disclosure is required by law.

Service providers are expected to handle information in accordance with their applicable obligations and the services they provide. We do not control the independent privacy practices of third-party websites or platforms.

6. Data Security

We take reasonable steps to protect the personal information submitted to us against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing reservations, maintaining business records, resolving disputes, and meeting legal obligations.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

8. Your Privacy Choices

Subject to applicable law, you may be able to request access to the personal information we hold about you, ask for corrections, request deletion, or withdraw consent where processing is based on consent.

You may also opt out of promotional emails by following the unsubscribe instructions in the message or contacting us directly. Certain information may need to be retained where legally required or permitted.

9. Third-Party Links

Our website may contain links to external websites, booking services, maps, or social media platforms. Those services may collect information under their own privacy policies. We encourage you to review their policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for general accommodation enquiries and bookings by adults. We do not knowingly collect children's personal information through the website without appropriate authorization. If you believe a child has submitted personal information to us inappropriately, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Any revised version will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Barnstone Retreat using the contact details below.