Terms — Your Site Title

1. Introduction

Welcome to Barnstone Retreat. These Terms & Conditions apply to the use of our website, booking enquiries, reservations, and stays at the property.

By making a reservation or staying at the property, you agree to comply with these terms and any additional booking conditions communicated to you before your reservation is confirmed.

2. Reservations and Booking Confirmation

All reservations are subject to availability and confirmation. Submitting a booking enquiry does not automatically guarantee a reservation.

Guests must provide accurate contact and reservation information.
The person making the reservation must be legally able to enter into a booking agreement.
Any special requests are subject to availability and are not guaranteed unless confirmed by us.
Guests should review their booking dates, guest count, and total charges before completing a reservation.

3. Rates and Payments

Accommodation rates, applicable taxes, fees, and payment requirements will be displayed or communicated during the booking process.

A reservation may require a deposit, full payment, or other payment arrangements as specified at the time of booking. Any additional charges disclosed before confirmation will apply where relevant.

If a payment cannot be processed, we may contact the guest to arrange payment or take action in accordance with the applicable booking conditions.

4. Check-In and Check-Out

Check-in and check-out times will be provided in your booking confirmation or arrival instructions.

Guests should notify us in advance if they expect to arrive late or require a timing adjustment.
Early check-in and late check-out are subject to availability and may involve additional charges if disclosed in advance.
Guests must leave the property by the agreed check-out time unless an extension has been approved.

5. Cancellations and Refunds

Cancellation, refund, and modification terms depend on the conditions shown during booking or provided by the booking platform used for your reservation.

Guests should review the applicable cancellation policy before confirming their stay. Requests to change dates or cancel a reservation must be submitted through the relevant booking channel or directly to us, as appropriate.

Refund eligibility and processing times may depend on the applicable policy and the payment provider.

6. Guest Responsibilities

Guests agree to:

Use the property responsibly and treat the building, furniture, equipment, and surroundings with care.
Respect neighbours and observe any communicated quiet hours.
Follow property instructions, safety guidance, and applicable local laws.
Keep the property reasonably clean and report accidental damage or maintenance issues promptly.
Ensure that all members of their party follow these terms.

7. Occupancy and Visitors

The number of overnight guests must not exceed the occupancy limit communicated for the accommodation. Additional visitors or overnight guests require prior approval where applicable.

We reserve the right to address unauthorized occupancy in accordance with the booking terms and applicable law.

8. Property Rules and Prohibited Activities

Guests must comply with all property-specific rules shared before or during their stay. Activities that may damage the property, create a safety risk, or unreasonably disturb others are not permitted.

Any specific policies relating to smoking, pets, parties, events, fires, or outdoor amenities should be reviewed before booking. Where such restrictions apply, they will be communicated as part of the property's booking information.

9. Damage and Additional Charges

Guests may be responsible for reasonable repair or replacement costs resulting from damage, loss, or excessive cleaning caused by them or members of their party, subject to applicable law and the booking conditions.

Any additional charge should be explained to the guest and supported by appropriate details where reasonably available.

10. Safety and Personal Belongings

Guests are responsible for taking reasonable care of themselves, their party, and their personal belongings while at the property. Please follow all safety instructions and use equipment and amenities only for their intended purpose.

Guests should promptly notify us of hazards, damage, or emergencies. Nothing in these terms excludes liability where such exclusion is prohibited by applicable law.

11. Availability and Maintenance

We make reasonable efforts to ensure that the accommodation and advertised amenities are available as described. However, maintenance, repairs, weather, utility interruptions, or circumstances beyond our reasonable control may affect availability.

If a significant issue affects a confirmed reservation, we will seek to communicate with the guest and consider reasonable solutions in accordance with the booking terms and applicable law.

12. Website Information

We aim to keep website information, photographs, descriptions, rates, and availability accurate. Images are provided to give an indication of the accommodation, and minor differences may occur due to updates, furnishing changes, or presentation.

Website content may be updated or corrected from time to time. Confirmed booking terms will be governed by the applicable reservation agreement and mandatory law.

13. Third-Party Booking Services

Reservations made through an external booking platform may also be subject to that platform's terms, payment rules, and cancellation policies. Guests should review those terms carefully before confirming their reservation.

14. Limitation of Liability

To the extent permitted by applicable law, Barnstone Retreat will not be responsible for losses arising from circumstances beyond our reasonable control or from a guest's failure to follow property instructions.

Nothing in these terms limits or excludes any liability, consumer right, or legal protection that cannot lawfully be limited or excluded.

15. Changes to These Terms

We may update these Terms & Conditions when necessary. The latest version will be published on this page with its revision date. Any changes to an existing reservation will be handled in accordance with the applicable booking agreement and relevant law.

16. Governing Law

These terms are subject to the laws applicable to the location of Barnstone Retreat, except where mandatory consumer protection laws provide otherwise.

Any dispute will be handled by the competent authorities or courts as determined under applicable law.

17. Contact Us

If you have questions about these Terms & Conditions or your reservation, please contact us.